Flight Delays? How Flight Tracking Saves Your Transfer

Flight delays: how flight tracking saves your transfer

What happens if my flight is delayed? Nothing dramatic: we track your flight in real time and adjust your chauffeur’s pickup time free of charge — whether you are 20 minutes or 4 hours late, landing at 2am, there is no surcharge, no lost driver and no missed pickup.

Alpine winter has its quirks: fog over Geneva, snow at Lyon, late de-icing at Chambery. In high season a significant share of flights land late. Here is how our process turns that stress into a non-event.

The Transfert Prime process, step by step

1. At booking, you give us your flight number — not an approximate landing time. That is the key to everything.

2. The day before departure, we check the flight status and schedule the chauffeur on the predictable window.

3. On the day**, the flight is tracked **in real time: take-off, position, and a landing estimate recalculated continuously.

4. If the flight slips — delay, diversion to another airport, cancellation — the schedule is corrected automatically and you are informed.

5. On landing, your chauffeur is already en route or on site, in the arrivals hall, with your name on a board. By the time you collect your bags (20 to 45 minutes in Geneva), he is there.

Why this differs from a regular taxi

• A taxi waits 30 minutes then charges — or leaves. Our chauffeur knows about your delay before you do.
• No number to call from the plane in flight mode: everything is already handled on the ground.
• No delay surcharge: monitoring and waiting are part of the service, 24/7.
• Diverted? If your flight lands in Lyon instead of Geneva, we rearrange the pickup and notify you immediately.

Extreme cases we handle

• Flight pushed to the next day: the transfer is postponed with no cancellation fee, on simple confirmation.
• 1am landing: the service runs day and night; the chauffeur is scheduled accordingly.
• Lost luggage: your chauffeur waits while you file the claim at the airline desk — he tracks the actual disembarkation, not just the landing.
• Strike or weather: in case of cancellation, the transfer is rescheduled or refunded, your choice.

How to help your chauffeur (3 habits)

1. Give the exact flight number (e.g. U2 1234) at booking, not just “the 2pm easyJet flight”.

2. Keep WhatsApp at hand: it is our real-time contact channel while you travel.

3. Tell us about airline changes (new flight, new connection): we adjust within minutes.

Frequently asked questions

Is flight tracking paid? No: real-time tracking and pickup adjustment are included at no extra cost.

Does the driver charge for waiting when a flight is delayed? No — waiting linked to a tracked delayed flight is part of the service.

What if my flight is cancelled? We move the transfer to your new flight free of charge, or refund it if you prefer.

Does the service run at night? Yes, 24/7 — including very late landings in Geneva, Lyon or Chambery.