Terms & conditions

1. Scope

These terms govern private chauffeur (VTC) transport services provided by Ahmed Ben Haj Salem, trading as Transfert Prime Group (SIRET 853 585 396 00023), hereafter "Transfert Prime". Any booking implies full acceptance of these terms.

2. Quote and booking

Every request starts with a personalised quote (online form or WhatsApp) stating the route, vehicle, date, time and fixed price.

The booking is confirmed by written confirmation via WhatsApp or email. No online payment is required: payment is made directly to the driver (card, cash or transfer as agreed).

3. Price and payment

Prices are in euros, all-inclusive: vehicle and chauffeur, fuel, tolls and trip parking, luggage and child seat on request, flight tracking and 60 minutes of free waiting at airports.

No night supplement: the quoted rate is identical day and night.

A deposit may be requested for some long-distance or high-demand trips; it is stated on the quote.

4. Cancellation

Free cancellation up to 24 hours before the agreed pick-up time.

Between 24 h and 12 h before: 50% of the fare is due.

Less than 12 h before or no-show: the full fare is due.

In case of force majeure (proven flight cancellation, for example), a rebooking or refund solution is always studied.

5. Changes and flight delays

Changes to time or destination: free subject to availability if requested more than 12 h before pick-up.

Flight delays: your chauffeur tracks your flight in real time; pick-up adjusts automatically to the actual landing time at no extra cost within the waiting allowance below.

6. Waiting time

Airport waiting: 60 minutes free from actual landing (flight tracking included). Hotel/address waiting: 15 minutes free from the agreed time.

Beyond these allowances, any extra waiting is charged only at the rate stated in your quote, communicated and accepted before the ride. You are informed via WhatsApp before any charge starts; no supplement not provided for in the quote may be applied.

7. Luggage and child seats

Luggage declared at booking is carried free of charge within vehicle capacity.

Child seats and boosters: provided free on request, to be specified when booking.

8. Passenger conduct

The chauffeur may refuse or end a ride in case of dangerous, abusive behaviour or intoxication compromising safety, with no refund.

Illegal substances are prohibited. Vehicles are non-smoking.

9. Subcontracting

Transfert Prime may entrust all or part of the service to a selected partner chauffeur of equal or higher category, informing the client as early as possible.

10. Liability

Transfert Prime carries professional civil-liability insurance for passenger transport.

Liability cannot be engaged for delays caused by force majeure (exceptional traffic, weather, road closures).

Lost property is kept for 30 days; contact +33 6 62 81 80 85.

11. Complaints and mediation

Complaints go to contact@transfert-prime.com with your ride reference; reply within 48 business hours.

Failing an amicable agreement, consumers may use the free transport mediator: mediateur-transports.fr.

12. Governing law

These terms are governed by French law. Operator: Ahmed Ben Haj Salem — 17 Avenue de Pessicart, 06100 Nice, France — SIRET 853 585 396 00023.